
Mike Jouza
Operations Leader & Team Builder
About Me
I am a passionate leader and operations specialist with over a decade of experience transforming teams and businesses in the food service, quick-service, and retail industries. My core strength lies in my ability to turn around underperforming environments—elevating staff performance, customer satisfaction, and profitability through hands-on mentorship and a relentless focus on excellence.
I thrive in dynamic, high-stakes settings where adaptability, curiosity, and a growth mindset are essential. My approach combines proven operational strategies with a genuine investment in people, empowering teams to embrace change, master new skills, and achieve ambitious goals. Whether managing multi-million dollar operations, leading logistics during times of crisis, or implementing technology solutions, I bring energy, integrity, and a commitment to continuous improvement to every challenge.
Skills & Expertise
- Leadership & Team Development: Inspiring teams to exceed goals, with a focus on training, mentorship, and change management.
- Turnaround Specialist: Proven record of improving staff performance, customer satisfaction, and sales by 20%+.
- Operational Excellence: Expert in budget and P&L management, staffing models, and process optimization for food, beverage, and retail.
- Technology: Proficient with Micros, Toast, Microsoft Office, ADP, and other industry systems.
- Customer Experience: Dedicated to delivering memorable service and driving repeat business.